Terms and Conditions
Cyclesport North Ltd (trading as Ribble Cycles) is a registered company in England and Wales, company number 4149504, and has been trading since 1978. We comply fully with UK law relating to mail order companies and distance selling regulations. Customer satisfaction is our primary goal, and we welcome your feedback if we fail to meet your expectations in any way. Our terms and conditions do not affect your statutory rights.
Delivery schedule and Shipping costs
UK delivery time for parts and accessories is stated at 2-4 working days, bikes are built in approx 28 days (excludes CustomColour) and take a further 48 hours in the post from despatch. Next day delivery is available within the UK on orders placed before 2pm (orders placed before 2pm on a Friday will be delivered on the following Monday). There are a range of worldwide delivery options available and schedules vary depending on the destination. For sales outside the EU, there may be customs/import duties to pay depending on the value of the goods – these are the responsibility of the customer. Please note there are restrictions on all shipping types, for full details please see our delivery page .
Delivery of bikes takes longer due to every bike being custom-built to order. Please contact us for current build times.
Please note that our mailing partners do not perform collections on Bank Holidays and this may impact your delivery time if selecting a priority shipping service.
Pre-Ordering
Please note that payments for pre-order products are taken in full when your order is placed. If you have paid for your purchase via V12 Finance, the agreement and payments will not commence until your goods are dispatched for delivery or are available for collection from store.
If you have paid using a Cycle to Work voucher, please note that your pre-order date is subject to change depending on when we receive your voucher and can release your order. This is because we can only allocate a frame to your build once full payment has been received. Furthermore, your scheme may start salary deductions immediately (please seek advice from your chosen scheme provider if you are unsure on this point).
Every effort is made to ensure that pre-order dates are accurate, but in some cases, it may be necessary for us to amend these dates. Under these circumstances, we will communicate any changes that apply to existing orders.
Orders
All orders are subject to acceptance and availability. If the goods ordered are not available, you will be notified by e-mail (or by other means if no e-mail address has been provided) and you will have the option either to wait until the item is available from stock or to cancel your order.
Orders that are placed by yourself at Ribble Cycles will be treated as an offer to purchase the goods and we have the right to reject such offers at any time. Any automated acknowledgment of your order received from us does not amount to our acceptance of your offer to purchase goods on the website. The contract between ourselves, Ribble Cycles and the buyer is concluded when we (i) take payment or (ii) dispatch the goods, whichever is the latter.
Any items sold on the website are not for resale or distribution. We reserve the right to limit the number of products that you may select to purchase. We reserve the right to cancel orders where we believe products are being ordered that are in breach of this provision.
Ownership of any bike purchased from Ribble is non-transferrable, any warranty becomes null and void in case of resale.
Amending or cancelling orders
Whilst we appreciate you may change your mind about an order, we are unable to edit or cancel orders that are placed with us once we have started processing them. If the order is showing in your account as ‘Pending’ please contact us us to see if we are able to assist in your request to cancel.
If your order is regarding one of our custom-built bicycles, please contact our Sales Department as soon as possible (+44)01772 963400 to see if we can make the required changes to the bicycles before it is built by our mechanics.
Returns Policy
While we want you to be happy with your purchase, we understand that sometimes you need to return items. You can return your order or parts of your order for a refund or exchange in line with our returns policy. For more information please visit our Returns Page .
Website Prices
By default all prices on our site are in Pounds Sterling (£GBP) and include VAT where applicable at the standard UK rate of 20%. Purchases made from outside of the EU are VAT free. We offer the ability to pay in selected currencies (£GBP, $USD, $AUD, $CAD, $NZD, €EUR, ¥YEN) – any purchases made in a currency outside of these will be charged in Pounds Sterling (£GBP) and converted to your currency by your credit/debit card provider. When placing an order the order will be charged in the currency of the billing address (where available) but if the delivery address is within the EU then VAT will be applicable. To avoid delay please ensure that the billing address and delivery address when making a purchase.
Website Accuracy
It is our aim to ensure that all images and descriptions are accurate, however, there may be occasions where these details are incorrect. This is due, in part, to receiving incorrect or limited information from the manufacturers/suppliers. Where weight is stipulated, this is provided by the manufacturer and we cannot guarantee its accuracy. In the instance where we supply a product different to that advertised, we will happily refund or exchange the item for you.
Custom Colour Program
Our CustomColour program gives you complete control over your bike design. Choose from a wide range of colour options for a single colour finish, or choose a gradient (fade) design for something a bit more unique. You can also choose the colour of the decals and any frame accents. All of our CustomColour frames are hand-painted in the UK.
Please note that CustomColour adds 42 days to the normal build time of 28 days (normal T&Cs apply).
Please note that due to the customised nature of a CustomColour frameset, these bikes are excluded from our 30-day test-ride return offer.
Currently available on all models of bike.
Images of CustomColour designs are for illustration purposes only; the final colour may vary slightly from the image displayed.
Your Email Address
We will communicate with you regarding your order and product purchased using the e-mail address you have provided.
If you create an account or place an order with Ribble Cycles you will be signed up to Ribble Cycles marketing emails.
Your e-mail address will be used for our marketing purposes unless you unsubscribe. It is possible to unsubscribe at any time, via the My Account section of Ribble Cycles https://www.ribblecycles.co.uk/customer/account/ If you do not wish to receive information about our products or services you can unsubscribe by clicking the unsubscribe link, which exists at the top of all marketing emails sent by Ribble Cycles, or by managing your subscription status in your account pages on the Ribble Cycles website.
Privacy Policy
Please see our privacy policy for full details.
Waste Electrical and Electronic Equipment (WEEE) Regulations
Please see our WEEE page for full details.
Offers - Terms and Conditions
- The price listed in your basket will always be the final sale price.
- All prices and descriptions are liable to change without notice.
- The delivery charge listed in your basket will always be the final delivery charge.
- Should you forget to apply the discount code in your basket we will not add discounts retrospectively.
- Promotional Vouchers. Only one voucher can be used against any product; i.e. multiple vouchers may not be used to purchase a single product.
- Items which have been purchased in part or full with a promotional voucher will not be accepted for refund or exchange.
- Promotional Vouchers can only be used against the specified product or service.