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Title: Mobile Mechanic (Showroom Logistics)

Reports To Returns Manager

Hours: 40 Hours Per Week

Salary: £26,000 Per Annum

We are currently seeking an experienced Mechanic to play a pivotal role in the expansion of our Mobile Mechanic initiative, forming part our remote network, to support in the delivery of store collection bikes to all of our showrooms. As a Mobile Mechanic, you will be responsible for attending each of our national showrooms at least once per week in order to deliver bikes, fully assembled and completing additional quality checks prior to store handover. In addition, you will be required to complete any adjustments, fixes or repairs on any bike either being delivered to a showroom, or on one that is already located at one of our showrooms. There may also be occasion when you are required to attend a customer’s home address to either deliver, collect or undertake a bike repair. To succeed in this role, you need to be enthusiastic, organised, possess mechanical knowledge of Ribble models, have exceptional communication skills and be able to use your own initiative in order to resolve complex customer queries/repairs remotely. As you will be using tablets, laptops, and EBM hardware/software a good level of technological knowledge and proficiency in Microsoft applications is desirable. Full training is provided. This role entails a lot of driving and national travel will be required. A full clean driving license is essential.

Key areas of responsibility include

• Delivering store collection bikes to each of our showrooms as required
• Collecting/returning bikes to each of our showrooms as required
• Resolving Post-Despatch Technical, Maintenance & Set Up Queries
• Undertaking comprehensive quality assurance checks prior to handover
• Internal Stakeholder Engagement
• Fault/Issue Reporting & Data Collation

Essential Experience/Skills

• Full Clean UK License
• Excellent Bike Technical/Mechanical Knowledge
• Ability To Build, Dismantle, Repair.
• Bike Service Experience.
• Ability To Set Up Tubeless Systems, Install Additional Adhoc Upgrades & Components Essential.
• Excellent Communication Skills

Benefits:

• 40% colleague discount on bikes
• 30% colleague discount on parts and accessories
• 10% friends and family discount
• 28 days holiday inclusive of bank holidays
• Cycle to Work scheme
• Free on-site parking
• Pension scheme
• Monthly recognition scheme
• YOLO Wellbeing (physical and mental wellness programme)
• Access to 'Unmind' mental health and wellbeing app for you and your chosen plus one

About Ribble

Buying a bike is something very special, whatever your budget. It is as much of a head purchase as it is a matter for the heart. Every detail from the frame design to gear ratios to wheel choice to colour will be researched. The Ribble brand is underpinned by our true passion for cycling, our dedication to product innovation and a progressive, digitally-focused multi-channel customer experience. Through our UK-based R&D, design and manufacturing facility, we give our customers a world-class product range specific to their cycling needs. Our custom-built bikes are all hand-assembled by specialist mechanics at our HQ in Preston and are sold all over the world. Award-winning products have always been at the heart of our brand, so we continue to invest heavily in new product development. We are also continuing to invest in our customer journey, both from a digital and physical perspective, with our team constantly evolving and strengthening the proposition. We’re extremely excited about the increased enthusiasm for cycling and look forward to taking the Ribble brand into the future with our exciting long-term growth strategy. We have created a world-class team of authentic, innovative, passionate and tenacious professionals who put our customers at the heart of everything they do. Now is the perfect time to get on board and play a crucial role in the delivery of what is set to be a truly exciting future for us.

Interested? Please send your CV and a covering letter to Jobs At Ribble.

All personal details submitted to us will be treated with the strictest of confidence.

Equal Opportunities We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all colleagues. During the application process, you’ll be asked to share your personal characteristics and data with us. This helps us understand our audience so we can make sure we are doing everything we can to attract a diverse range of people and ensure our recruitment processes are fair and inclusive.