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  • Showroom Manager - Bluewater

  • Title: Showroom Manager

    Job Location: Bluewater, Kent

    Reports to: Head of Customer Experience

    Hours: Full time, 5 days per week, including weekend work

    Salary: Dependent on experience

  • What we’re looking for

    The opportunity has arisen for a Showroom Manager to join our retail team at our Bluewater, Kent showroom. As the Showroom Manager you will lead and develop a small team to ensure they deliver an exceptional customer experience and maximise the showroom potential for sales, alongside managing the day-to-day operations of the showroom. The role will be focused on sales and customer service; with the ideal candidate being a passionate and motivational people manager, coupled with an entrepreneurial flair to pursue local opportunities to grow the brand’s presence and establish the showroom as a prominent local bike destination. Our showroom format is a brand-led space, displaying our current range with a consultation area to guide customers through the purchasing process; they can also serve as a flexible event space, allowing us to host events, training and screenings as appropriate, you and your team of advisors will be instrumental in planning and executing these events whilst upholding the highest possible standards. The team works closely with the central Customer Service team to ensure that our customers are supported at all points of their journey. Your role will be to focus on the sales of the store, offering expert support and advice pre purchase and during the handover of new orders at the point of collection. The ability to provide industry-leading sales and customer support is essential to the role along with exemplary leadership to lead and manage the team. You will be supported by the Head of Customer Experience in the management and growth of the showroom. We are seeking a cycling obsessed team player, with experience of working in retail management. Mechanical knowledge of bicycles is essential, as is an awareness of current trends and developments within the industry. We are looking for a people focused manager who can develop and coach their team. It is essential that you not only identify with, but demonstrate our core values in every element of your work: ‘we care, we innovate, we achieve, as one’.

    Essential skills and experience

    • Previous experience of managing a team.
    • Experience in retail management or customer service.
    • Exceptional customer service skills, with a proven track-record.
    • A strong team player and self-starter, used to working collaboratively to problem-solve and provide exceptional service to our customers.
    • Strong technical knowledge of bicycles, ideally across multiple disciplines.
    • Exemplary written and verbal communication skills, with a keen attention to detail.

    Desirable skills and experience

    • Prior experience of working within the cycle industry
    • Working with sales-based targets, with a focus on results.
    • New business development experience.
    • A keen interest in cycling.


    • 28 days holiday including bank holidays
    • 40% colleague discount
    • 10% Friends & Family discount
    • Cycle to work scheme
    • Pension scheme
    • Company sick pay
    • Enhanced maternity and paternity pay
    • Access to ‘Unmind’ mental health and wellbeing platform for you and your chosen plus one
    • Monthly recognition scheme

    About us

    Buying a bike is something very special, whatever your budget. It is as much of a head purchase as it is a matter for the heart. Every detail from the frame design to gear ratios to wheel choice to colour will be researched. The Ribble brand is underpinned by our true passion for cycling, our dedication to product innovation and a progressive, digitally-focused multi-channel customer experience. Through our UK-based R&D, design and manufacturing facility, we give our customers a world-class product range specific to their cycling needs. Our custom-built bikes are all hand-assembled by specialist mechanics at our HQ in Preston and are sold all over the world. Award-winning products have always been at the heart of our brand, so we continue to invest heavily in new product development. We are also continuing to invest in our customer journey, both from a digital and physical perspective, with our team constantly evolving and strengthening the proposition. We’re extremely excited about the increased enthusiasm for cycling and look forward to taking the Ribble brand into the future with our exciting long-term growth strategy. We have created a world-class team of authentic, innovative, passionate and tenacious professionals who put our customers at the heart of everything they do. Now is the perfect time to get on board and play a crucial role in the delivery of what is set to be a truly exciting future for us. Interested? Please send your CV and any relevant supporting information to jobs@ribblecycles.co.uk

    Equal Opportunities

    We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all colleagues. During the application process, you’ll be asked to share your personal characteristics and data with us. This helps us understand our audience so we can make sure we are doing everything we can to attract a diverse range of people and ensure our recruitment processes are fair and inclusive.

    Interested? Please send your CV and a covering letter to Jobs At Ribble.

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