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Assistant Showroom Manager - Mailbox

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Job title: Assistant Showroom Manager   

Reports to: Showroom Manager 

Location: Mailbox, Birmingham

Salary: Dependant on experience - Full Time

An opportunity has arisen for an Assistant Showroom Manager to join our retail team at our Birmingham showroom, located in the Mailbox. The role will be to work alongside the Showroom Manager in the development and training of the team, to maximise their potential for sales and to assist in the day-to-day operation of the Showroom.

The role will be focused on sales and customer service; with the ideal candidate possessing existing managerial experience and entrepreneurial flair to assist the Manager in driving our B2B sales and pursuing local opportunities to grow the brand’s presence and establish the showroom as a prominent local bike destination.

Our Showroom format is a brand-led capacity, displaying our current range with a consultation area to guide customers through the purchasing process; this also serves as a flexible event space, allowing us to host events, training and screenings as appropriate, which the Management team and advisors will be instrumental in planning and executing whilst upholding the highest possible standards.

Working closely with the central Customer Service team, your role will be focused on Sales, as well as offering expert support and advice pre and post-purchase. The ability to provide industry-leading sales and customer support is essential to the role along with exemplary leadership to support the team and manager.

We are seeking a cycling obsessed team player, with experience of working in retail management, ideally within the cycling industry. Mechanical knowledge of bicycles is essential, as is an awareness of current trends and developments within the industry. Having previous experience of product merchandising and POS would be a distinct advantage as you will be responsible for the retail standards in the store.

Salary is dependent on experience.

Essential Experience/Skills

  • Retail Management or Customer Service.
  • Exceptional customer service skills, with a proven track-record.
  • A strong team player and self-starter, used to working collaboratively to problem-solve and provide exceptional service to our customers.
  • Strong technical knowledge of bicycles, ideally across multiple disciplines.
  • Exemplary written and verbal communication skills, with a keen attention to detail.

Desirable Experience/Skills

  • Prior experience of working within the cycle industry
  • Working with sales-based targets, with a focus on results.
  • New business development experience.
  • A keen interest in cycling.


  • 25 days holiday plus bank holidays
  • 40% colleague discount
  • Cycle to work scheme
  • Pension scheme 

About Ribble

Ribble Cycles is an established global online retailer of cycles, cycle parts and accessories. Cycling has been bringing people together at Ribble Cycles for over 100 years. For the last century we have inspired thousands of people to take to the open roads on our custom-built bikes and our team of expert, dedicated and committed staff continue to make this happen. Our award-winning range of Ribble bikes are all hand assembled at our premises in the beautiful Ribble Valley and sold all over the world.

Ribble Cycles is going from strength to strength and is in the process of implementing an exciting long term growth strategy that will further position the Ribble brand and business as a market leader in the premium bicycle market.

Ribble is an equal opportunities employer. All personal details submitted to us will be treated with the strictest of confidence.

Interested? Please send your CV and a covering letter to [email protected]