30 Day Test Ride
- Ride your custom built bicycle for 30 days, and if you don’t like it, return it
- All the convenience of buying online, with no risk
- Ordered the wrong size? Don’t worry, we’ll swap it
Our award winning bikes have been designed and built to be the best in their class, we are so confident that when you receive your custom Ribble order you will be over the moon with it. However, we appreciate that sometimes, something just isn't as expected, so we give you the opportunity to try it for 30 days, and if you don’t like it, simply email us at [email protected]. All you have to do is make sure you keep the original box and packaging. If you have simply ordered the wrong frame size, we will rebuild it onto a different size frame.
This 30-day test ride is available on all bikes purchased from Ribble, and delivered to a UK mainland address. The 30-day test ride commences from the date of the delivery, and you must inform us via email within 30 calendar days if you wish to return the bicycle. This offer applies to all bicycles purchased from 20/6/2016.
Please note: Bicycles must be packaged and returned to us in the same box and protective materials as you received your order. Replacement packaging can be provided to you at a cost of £25.
What if I want to return the bike?
Email us on [email protected] within 30 days of receiving your bike first to make us aware that you wish to return the bike. Please make your own arrangements to return the bicycle to us using a courier of your choice. The original box must be used, and the bike parts assembled as they were when it was received. If you require a new box, please inform us, as there is a charge of £25
Condition of the Bike
We of course want you to be able to fully test your Ribble bicycle, so get out on your favourite ride or club run, and make sure you are 100% happy with your custom built bicycle. We do however ask that, apart from the expected wear and tear from a few rides, that there is no other damage. We also require that the bike is clean. Bikes that are returned to us that are not clean will incur a cleaning charge of £30.
Any accessories that you may have purchased, and fitted onto the bicycle, are not eligible for the 30-day test ride return. This includes pedals. Our normal returns procedure applies to unused accessories.
Finance and bike to work payments
Any bikes purchased using either finance or bike to work methods are not eligible for the 30-day test ride return, and cannot be returned for a refund.