Can I include the carriage fee within the voucher?
No, unfortunately, any applicable carriage must be paid for separately to the voucher. We will contact you to collect this fee once we receive your voucher.
When do I order the bike?
Once you receive your voucher, you can order the bike as normal on the website and select either; the ‘cyclescheme’ payment option (if you have a voucher from www.cyclescheme.co.uk)
or ‘Other Cycle To Work Schemes’ if you have a voucher from any other provider.
Are there any items that are ineligible?
All bikes, parts, and accessories are available to order with the exception of;
- Power meters
- Bike Computers and GPS units
Why can't I see the Cyclescheme option in the checkout?
Firstly, ensure there are no ineligible items in your basket.
Then please create an account, or log in to an existing account before proceeding to the checkout. You'll then be able to see the Cyclescheme option in the checkout payment methods.
Can I return the bike under the 30-day test ride policy?
No, Cycle to Work bikes are excluded from this offer.
What if I need to return or exchange anything?
Items can be exchanged like for like or to same value. Returns must be in as new condition and require written employer authorisation. See our Returns
Can I add additional items onto the order to make up the balance of the voucher?
Yes, you can. Your order must match the value of your voucher (which is why most employers insist on a quote first).
Cycle to Work vouchers we accept
- Green Commute Initiative.
- Bike 2 Work.
- NHS (Vivup).
- Enjoy Benefits.
- Halfords Cycle2Work.
- Salary Extras/Caboodle