Our Showrooms

Update on store re-openings

Mailbox Birmingham & Bluewater Kent Showrooms:

We’re delighted to announce that from Monday 15th of June our Mailbox and Bluewater showrooms will be re-opening for business in line with the latest government guidelines. We’ve taken measures to ensure the safety of our customers and colleagues is paramount when visiting, and we are looking forward to welcoming you back into our showrooms.

What to expect from our Mailbox and Bluewater showrooms during this period:

• After some advice on your next Ribble bike? Then you’ve come to the right place! Our team of experts are here to guide and advise you.
• We will be observing strict social distancing measures within the store, directional signage and our colleagues will guide you around the store in a safe manner.
• In line with the government guidelines face coverings are mandatory in store. If you do not have a mask, ask a member of staff and we will be happy to provide one for you.
• We will be limiting the number of people that can enter our store at any one time, and limiting party sizes to no more than two people at a time.
• All visitors to our showroom will be asked to use the provided anti-bacterial hand sanitiser upon entry and exit of our showrooms.
• There may be times where there may be a queue to enter our showrooms, so we kindly ask for your patience during this period. The Mailbox and Bluewater shopping centres will also be operating similar queuing systems as you enter.
• Our team of bike experts will be able to facilitate viewing of our award-winning range in a safe area of our showroom, maintaining a 2m distance at all times.
• Personal sizing services will be available using our sizing jig. The wearing of a mask throughout the sizing session will be required.
• We are able to accept card payments via our PayPal Here terminals in store.
• As of Saturday 18th July, delivery to showrooms for bike collections will be available.

What we’re unable to provide in our Mailbox and Bluewater showrooms at this stage:

• Touching or use of Bikes in showrooms – in line with Government guidelines we will be restricting the use of high touch items, we are kindly asking customers to refrain from touching bikes when they’re in our showrooms.
• Updates on existing orders – Unfortunately our showroom teams will not be able to update you on the status of a current order. Our central customer service team is on hand to provide help with your order.
• No service work is currently being undertaken or accepted at either of our showrooms at this time.
• Test ride facilities – When it is safe to do so, we will be looking to organise demo events where you can test ride our award-winning bikes. For more information visit our events page.

Preston HQ:

Unfortunately our Preston showroom will not be re-opening for customers during this initial period. However we have increased our service levels to assist customers during this time:

• Our Preston Showroom team will be available on our live video call platform, 7 days a week.
• We now have a contactless bike collection option available from Preston HQ via appointment only. You'll be able to select this option in the checkout. Our contactless collection and appointment booking process will be explained when we email to confirm that your bike is ready to collect.