We've collated our most frequently asked questions and listed our most helpful resources to enable you to quickly find the help you are looking for. If you cannot find the answer you are looking for, don't worry, we've listed our contact
details below and we'd be happy to have a chat.
We are currently experiencing very high levels of demand, therefore our build times are longer than usual as all of our bikes are hand-assembled in the UK. The date you can expect to receive your bike will be clearly displayed once you
select your frame size. If your chosen bike is a ‘pre-order’, the ETA will be displayed at this point too. Upon completion of your order, you will receive regular communication from our team as to the progress of your build.
If you order Parts, Accessories or Clothing, your order will be dispatched within 4 working days.
Yes, we accept vouchers from all the major cycle to work providers. If you cannot see your provider listed on our cycle schemes page, please contact us for more assistance.
What size bike should I choose?
Bike sizes vary between different types of bikes and there are various factors that affect what size you will need. We have taken all the hard work out of size selection by categorising our bikes based on rider height. You'll find
those heights and geometry data on each of the bike pages and if you'd like to delve further into how to get the best fit, we've written this handy sizing guide for you.
How do I track my order?
To see your order status, you can log into your My Account page on our website. To access this information, you will need to have created an
account when placing your order.
Upon despatch of your order, we will send you an email that will contain your tracking number. You will then be able to track your parcel with via the couriers website.
Where can I test ride a Ribble Bike?
Test rides at our Preston HQ and at our roadshow events are currently unavailable due to the COVID-19 pandemic and adherence to government guidelines. Updates on this will be posted to our status page and to our event listings.
What countries do you ship to?
We deliver to many destinations across the globe, to view which destinations we ship to click on the flag symbol at the top right of the website and a list of available options will be displayed. Smartphone/Tablet users should click
on the menu icon and scroll to the bottom of the menu to access the same country selection option. You can also find a full list on our delivery page.
I'm ordering from the EU, do I have to pay VAT and import duty?
Ribble will no longer charge you VAT. However, your order will be subject to VAT, and any other local tax and import duty when it arrives at your country’s border. We've put together some more infomation around the changes here.
Can I purchase an outlet bike on a cycle to work scheme?
Yes, all outlet bikes are available to purchase on a cycle to work scheme. Full details of how to place an order and pay by cycle to work voucher can be found here.
Can I top up a cycle to work voucher?
The guidance for Cycle to Work has been updated and resulted in the cap being raised over £1000, however, this also means that it is no longer possible to top up a voucher. If in doubt please contact us for further assistance.
How much do Ribble bikes weigh?
Each Ribble bike is built from the ground up to your chosen specification, which is why it is incredibly difficult to quote accurate weights. You can find the weights of various standard build specifications listed in the frequently
asked questions (FAQ’s) section of each bike page.
We're currently experiencing intermittent issues with our phone lines. We recommend using our Live Chat for quick responses to your enquiries.
Chat with our Sales and Customer Service teams directly. The team are here ready to speak with you live.
This is the best method of contact to get answers to your questions quickly. We're available to chat:
Need some advice but can't make it to one of our showrooms? No problem, we'll bring the showroom to you. Our in-store experts are available to give you
a tour of any bikes you may wish to see and answer your questions live from our showrooms via a one way video call made directly through our website.
If you'd like to contact us about an existing order, please contact us via email, live chat or telephone.