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Help Centre - Contact Us - Frequently Asked Questions - Ribble Cycles

Help Centre

We've collated our most frequently asked questions and listed our most helpful resources to enable you to quickly find the help you are looking for. If you cannot find the answer you are looking for, don't worry, we've listed our contact details below and we'd be happy to have a chat.

Frequently asked questions
Choosing a Bike
Placing an Order
Unboxing and Bike Setup
Contact Us
Live Chat

Chat with our Sales and Customer Service teams directly. The team are here, ready to speak with you if you have a query regarding an existing order.

If you are looking for an update on an existing order, you will find the most up-to-date information displayed in the My Account section of the website.

We are happy to help on live chat regarding aftersales queries such as replacement parts and assembly questions; however, if you have mechanical issues, please email at [email protected] and attach images or videos of your issue.

For warranty issues, please follow this link.

Monday - Friday:
10:00 am - 5:00 pm BST


Message us via WhatsApp for a direct chat:

Monday - Friday:
10:00 am - 5:00 pm BST

Live In-Store Experts

Need some advice but can't make it to one of our showrooms? No problem, we'll bring the showroom to you. Our in-store experts are available to give you a tour of any bikes you wish to see and answer your questions live from our showrooms via a one-way video call directly through our website.

If you'd like to contact us about an existing order, please get in touch with us via email or live chat.

9 am - 6 pm
9 am - 6 pm
9 am - 6 pm
9 am - 8 pm
9 am - 6 pm
9 am - 6 pm
11 am - 5 pm
live in-store expert

Our customer service experts are currently experiencing high demand. However, we aim to respond as soon as possible. If your inquiry relates to a mechanical or technical issue, please attach images or videos of the problem.

Alternatively, we recommend using Live Chat to get a quick response to your enquiry.

Contact form
Why Buy at Ribble?

Buy Direct

Personal Service

Your Bike. Your Way

Click or Collect

Peace of Mind

Born in the UK