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Help Centre - Contact Us - Frequently Asked Questions - Ribble Cycles

Help Centre

We've collated our most frequently asked questions and listed our most helpful resources to enable you to quickly find the help you are looking for. If you cannot find the answer you are looking for, don't worry, we've listed our contact details below and we'd be happy to have a chat.

Frequently asked questions
Choosing a Bike
 
 
 
 
Placing an Order
 
 
 
 
 
 
 
Unboxing and Bike Setup
 
 
 
 
 
 
 
 
 
 
Contact Us

If you need product or sizing advice on any of our bikes, have a question about your existing order, or if you need aftersales support for your Ribble you can get is contact with our team in the following ways below.

Our customer Service team are based at our head office in Preston and available to respond to issues Monday to Friday 9am – 5.30pm.

Live Chat

Chat with our Customer Service teams directly. The team are here, ready to speak with you if you have a query regarding an existing order. We can also help on live chat with aftersales queries such as replacement parts and assembly questions; however, if you have a mechanical issue, please email at [email protected] and attach images or videos of your issue.

For warranty issues, please follow this link.

Monday - Friday (Except UK Bank Holidays):
10:00 am - 5:00 pm BST

WhatsApp

Message us any time via WhatsApp for a direct chat and our team will respond within the following hours:

Monday - Friday (Except UK Bank Holidays):
10:00 am - 5:00 pm BST

Whatsapp
Email

If you have a question about an existing order or need support with an aftersales issue you can email us and our team will respond as quickly as possible. If your inquiry relates to a mechanical or technical issue, please attach images or videos of the problem.

Contact form

If you have a question about one of our products or need advice on sizing, please email [email protected]

Phone

You can speak to our customer service team over the phone, our team on the can help with live orders and some aftersales issues, however for technical queries or warranty issues we will need the information sending on email.

Monday - Friday (Except UK Bank Holidays):
9:00 am - 1:00 pm BST

If you want to speak to someone on the phone about one of our bikes or for sizing advice, the contact details for each of our showrooms are on our showroom pages here.

Complaints

If you have an issue and need to raise a complaint, please see our complaints procedure here.

Live In-Store Experts

Need some advice but can't make it to one of our showrooms? No problem, we'll bring the showroom to you. Our in-store experts are available to give you a tour of any bikes you wish to see and answer your questions live from our showrooms via a one-way video call directly through our website.

If you'd like to contact us about an existing order, please get in touch with us via email or live chat.

Monday
9 am - 6 pm
Tuesday
9 am - 6 pm
Wednesday
9 am - 6 pm
Thursday
9 am - 8 pm
Friday
9 am - 6 pm
Saturday
9 am - 6 pm
Sunday
11 am - 5 pm
live in-store expert
Why Buy at Ribble?

Buy Direct

Personal Service

Your Bike. Your Way

Click or Collect

Peace of Mind

Born in the UK