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Help Centre

We've collated our most frequently asked questions and listed our most helpful resources to enable you to quickly find the help you are looking for. If you cannot find the answer you are looking for, don't worry, we've listed our contact details below and we'd be happy to have a chat.

Frequently asked questions
What is my estimated dispatch date?

After purchasing your bike, you can view your estimated dispatch date at any time via your My Account area on the website. If you log in to your account and view your order on the My Orders page, you'll be able to see your current order status and estimated dispatch date.

How do I track my order?

To see your order status, you can log into your My Account page on our website. To access this information, you will need to have created an account when placing your order.

Upon despatch of your order, we will send you an email that will contain your tracking number. You will then be able to track your parcel with via the couriers website.

Do you accept my cycle to work scheme voucher?

Yes, we accept vouchers from all the major cycle to work providers. If you cannot see your provider listed on our cycle schemes page, please contact us for more assistance.

What size bike should I choose?

Bike sizes vary between different types of bikes and there are various factors that affect what size you will need. We have taken all the hard work out of size selection by categorising our bikes based on rider height. You'll find those heights and geometry data on each of the bike pages and if you'd like to delve further into how to get the best fit, we've written this handy sizing guide for you.

Where can I test ride a Ribble Bike?

Test rides at our Preston HQ and at our roadshow events are currently unavailable due to the COVID-19 pandemic and adherence to government guidelines. Updates on this will be posted to our status page and to our event listings.

What countries do you ship to?

We deliver to many destinations across the globe, to view which destinations we ship to click on the flag symbol at the top right of the website and a list of available options will be displayed. Smartphone/Tablet users should click on the menu icon and scroll to the bottom of the menu to access the same country selection option. You can also find a full list on our delivery page.

How long will my delivery take?

We are currently experiencing very high levels of demand, therefore our build times are longer than usual as all of our bikes are hand-assembled in the UK. The date you can expect to receive your bike will be clearly displayed once you select your frame size. If your chosen bike is a ‘pre-order’, the ETA will be displayed at this point too. Upon completion of your order, you will receive regular communication from our team as to the progress of your build.

If you order Parts, Accessories or Clothing, your order will be dispatched within 4 working days.

Check our delivery information page to see delivery times for your destination.

I'm ordering from the EU, do I have to pay VAT and import duty?

Ribble will no longer charge you VAT. However, your order will be subject to VAT, and any other local tax and import duty when it arrives at your country’s border. We've put together some more infomation around the changes here.

Can I purchase an outlet bike on a cycle to work scheme?

Yes, all outlet bikes are available to purchase on a cycle to work scheme. Full details of how to place an order and pay by cycle to work voucher can be found here.

Can I top up a cycle to work voucher?

The guidance for Cycle to Work has been updated and resulted in the cap being raised over £1000, however, this also means that it is no longer possible to top up a voucher. If in doubt please contact us for further assistance.

How much do Ribble bikes weigh?

Each Ribble bike is built from the ground up to your chosen specification, which is why it is incredibly difficult to quote accurate weights. You can find the weights of various standard build specifications listed in the frequently asked questions (FAQ’s) section of each bike page.

Contact Us
Got a question about your Estimated Dispatch Date??
Every Ribble bike is hand-assembled in the UK by our skilled mechanics. Your bike is the combination of around 40 component parts. We estimate your dispatch date based on the availability of these 40 items, and because of this complexity your estimated dispatch date may be subject to change. Once your order is placed you can view your live order status and latest dispatch date on the My Account pages. Simply navigate to your My Account Page, click My Order and select View to see your latest information.
Live Chat

Chat with our Sales and Customer Service teams directly. The team are here ready to speak with you live.

This is the best method of contact to get answers to your questions quickly. We're available to chat:

Monday - Friday:
9:00am - 18:00pm GMT

Chat Now

Message us via WhatsApp for a direct chat:

Monday - Friday:
9:00am - 18:00pm GMT

Live In-Store Experts

Need some advice but can't make it to one of our showrooms? No problem, we'll bring the showroom to you. Our in-store experts are available to give you a tour of any bikes you may wish to see and answer your questions live from our showrooms via a one way video call made directly through our website.

If you'd like to contact us about an existing order, please contact us via email, live chat or telephone.

9am - 8pm
9am - 8pm
9am - 8pm
9am - 8pm
9am - 8pm
9am - 6pm
11am - 5pm
live in-store expert

Our customer service experts are currently experiencing high demand, however we will aim to respond as soon as possible.

Alternatively, we recommend using Live Chat to get a quick response to your enquiry.

Contact form
We're currently experiencing high volumes of calls on our phone lines. We recommend using our Live Chat or the contact form for quick responses to your enquiries.

Speak with our Sales and Customer service teams directly, we are available:

Monday - Friday:
9:00am - 18:00pm GMT

Tel: +44 (0)1772 963400

Why Buy at Ribble?

Buy Direct

Personal Service

Your Bike. Your Way

Click or Collect

Peace of Mind

Born in the UK