We want to make sure you love your Ribble as much as we do! So, we now offer a 30-day test period on bike purchases to give you the time to get out on your favourite ride or club run and make sure that you’re 100% happy with your custom-built Ribble bike. All we ask is that apart from the expected wear and tear from a few rides, there is no other damage.
Should you wish to return your bike within the 30-day test period, or for any other reason, you must first email us within 30 days of receiving your bike. Our customer service team will then guide you through the returns process.
If there is a fault with your bike, please email us the details of when you first noticed the problem and if the bike has been involved in any crashes or impacts – either when being ridden, in storage or during transportation. We will then inform you of the next steps to return your bike to us.
Our bikes are custom-built to your requirements, any order cancellations that are made after your bike has commenced assembly will incur our standard re-stocking fee of £80.00. Any amends to your specification will incur our standard workshop fee of £50.00.
When returning your bike the original box must be used and the bike parts assembled as they were when it was received. If you require a new box, please inform us and we will send one out to you at a charge of £30.
We require that the bike is clean, bikes that are returned to us that are not clean will incur a cleaning charge of £30.
Any bikes purchased using either finance or bike to work methods are not eligible for the 30-day test ride return, and cannot be returned for a refund.
Any accessories that you may have purchased, and fitted onto the bicycle, are not eligible for the 30-day test ride return. This includes pedals. Our normal returns procedure applies to unused accessories.