TERMS AND CONDITIONS
Cyclesport North Ltd (trading as Ribble Cycles) is a registered company in England and Wales that has been trading since 1978. Our HQ is located at 363 Leach Place, Walton Summit Centre, Bamber Bridge, Preston, Lancashire, PR5 8AS, United Kingdom, company number 4149504. We comply fully with UK law relating to mail order companies and distance selling regulations. Customer satisfaction is our primary goal, and we welcome your feedback if we fail to meet your expectations in any way. Our terms and conditions do not affect your statutory rights.
Delivery schedule and Shipping costs
UK delivery time for parts and accessories is stated at 2-4 working days, bikes are built in line with the despatch date indicated at the time of order (subject to component availability) and take a further 48 hours in the post from despatch. There is a range of worldwide delivery options available and schedules vary depending on the destination. For sales outside of Great Britain, there may be customs/import duties to pay depending on the value of the goods – these are the responsibility of the customer. Please note there are restrictions on all shipping types, for full details please see our delivery page.
Please note that our mailing partners do not perform collections on Bank Holidays and this may impact your delivery time is selecting a priority shipping service.
Every Ribble bike is hand-assembled in the UK by our team of skilled mechanics. Each bike is comprised of a combination of approximately 40 Individual component parts, and we quote an estimated despatch date based on the availability of these 40 items at the time of order. Because of the complexity involved in building your customised bike, the estimated build date may be subject to change. You can view your live order status and latest despatch date by logging into your account.
Please note that payments for pre-order products are taken in full when your order is placed. If you have paid for your purchase via V12 Finance, the agreement and payments will not commence until your goods are dispatched for delivery or are available for collection from store.
If you have paid using a Cycle to Work voucher, please note that your pre-order date is subject to change depending on when we receive your voucher and can release your order. This is because we can only allocate a frame to your build once full payment has been received. Furthermore, your scheme may start salary deductions immediately (please seek advice from your chosen scheme provider if you are unsure about this point).
Every effort is made to ensure that pre-order dates are accurate, but in some cases, it may be necessary for us to amend these dates. Under these circumstances, we will communicate any changes that apply to existing orders.
All orders are subject to acceptance and availability. If the goods ordered are not available, you will be notified by e-mail (or by other means if no e-mail address has been provided) and you will have the option either to wait until the item is available from stock or to cancel your order.
Orders that are placed by yourself at Ribble Cycles will be treated as an offer to purchase the goods and we have the right to reject such offers at any time. Any automated acknowledgment of your order received from us does not amount to our acceptance of your offer to purchase goods on the website. The contract between ourselves, Ribble Cycles and the buyer is concluded when we (i) take payment or (ii) dispatch the goods, whichever is the latter.
Any items sold on the website are not for resale or distribution. We reserve the right to limit the number of products that you may select to purchase. We reserve the right to cancel orders where we believe products are being ordered that are in breach of this provision.
Ownership of any bike purchased from Ribble is non-transferrable, any warranty becomes null and void in case of resale.
You can pay with the following cards:
Select ‘Credit / Debit Card’ at the checkout to pay by credit or debit card.
Payment will be taken at the point of purchase.
To pay by finance please proceed through to checkout where you will be presented with an option to pay by finance if your purchase qualifies. Once the finance method has been selected, you will then be forwarded to our finance partners website to complete your finance application.
What happens if I am declined for finance?
If your finance application is declined your order is automatically cancelled and V12 finance do not debit any funds.
Vulnerable Persons Policy
At Ribble, we understand the importance for our customers to receive the appropriate information about the products and ways of purchase that we offer to enable them to make an informed decision. Entering into a purchase, using any payment method including finance or cycle to work agreements with its respective terms and conditions can involve a long-term financial commitment, so it is considered crucial at Ribble that our customers fully understand their obligations when purchasing. There are occasions when someone who, due to their personal circumstances, may be vulnerable and therefore especially susceptible to detriment. We therefore need to ensure that we consider the circumstances of each individual and during our dealings with them, tailor our approach, removing any barriers that restrict the customer from accessing our products and achieving a satisfactory outcome.
We realise that a customer may be vulnerable or potentially vulnerable for various reasons and these may include mental or physical infirmity, age, credulity, addiction, a recent change in circumstances, new to finance commitments or a particular finance product, learning difficulties, illiteracy and/or there are challenges communicating. The reason for the vulnerability could be permanent or a temporary situation. Our colleagues are trained to ask our customers questions and to actively listen to responses to recognise for patterns which could indicate if a customer is potentially vulnerable.
What happens if a customer is identified as being vulnerable?
Being identified as being vulnerable does not preclude a customer from purchasing from Ribble. Due to the diversity of the factors that can contribute to the level of customer vulnerability, there will not be one approach that can be adopted to fit each circumstance. However, examples of how we may ensure that the customer receives a fair outcome could be the way that we communicate, asking more questions, taking further time to go over things, and/or make suggestions for another family member to be party to the conversations. If the customer is applying for a finance product, we may consider that before being referred to the lender or entering into a credit agreement, the customer would benefit from taking more time to consider whether they are able to fully understand the commitment they are entering into. As part of the application process, our finance partner may want to discuss further with a customer regarding their application. At this point and only with explicit consent from the customer or their appointed representative, and in accordance with the General Data Protection Regulation (GDPR), we may inform our partner of an identified vulnerability to ensure the correct support is made available. The overriding principle in our dealings with vulnerable customers is that fair outcomes are achieved throughout their purchase, and any commitments are fully explained, with as much time for consideration as needed, along with support provided to access or purchase our product. As one of our core business values, ‘We Care. As One’, we will always deal with our customers respectfully and with integrity.
Cycle to work scheme
Please visit our Cycle to Work page for the latest information
Your Employer must have registered with one of the cycle to work providers for you to use this method of payment.
To pay by www.cyclescheme.co.uk simply select the cyclescheme payment option and enter your certificate reference number in the appropriate box.
Where you have been emailed a voucher by your cycle to work provider, please forward your the voucher to us at firstname.lastname@example.org along with your order number.
Cyclescheme orders are not considered 'active' until we receive your Cyclescheme voucher. Quoted delivery dates are therefore from the date we receive your voucher.
If you intend to purchase a pre-order bike via Cycle to Work, your pre-order date is subject to change depending on when we receive your voucher and can release your order. This is because we can only allocate a frame to your build once full payment has been received.
Amending or cancelling orders
Whilst we appreciate you may change your mind about an order, we are unable to edit or cancel orders that are placed with us once we have started processing them. If the order is showing in your account as ‘Pending’ please contact us to see if we are able to assist in your request to cancel.
If your order is regarding one of our custom-built bicycles, please contact our Sales Department as soon as possible (+44)01772 963400 to see if we can make the required changes to the bicycles before it is built by our mechanics.
While we want you to be happy with your purchase, we understand that sometimes you need to return items. You can return your order or parts of your order for a refund or exchange in line with our returns policy. For more information please visit our Returns Page.
By default all prices displayed on our site are in Pounds Sterling (£GBP) and include VAT (where applicable) at the standard UK rate of 20%. Purchases made from outside of the UK are VAT free. We offer the ability to pay in selected currencies (£GBP, $USD, $AUD, $CAD, $NZD, €EUR, ¥YEN) – any purchases made in a currency outside of these will be charged in Pounds Sterling (£GBP) and converted to your currency by your credit/debit card provider. When placing an order, the order will be charged in the currency of the billing address (where available) but if the delivery address is outside the UK, VAT is not included. You may be required to pay local tax upon import into the destination country. To avoid delay please ensure that the billing address and delivery address are correct at time of order.
It is our aim to ensure that all images and descriptions are accurate, however, there may be occasions where these details are incorrect. This is due, in part, to receiving incorrect or limited information from the manufacturers/suppliers. Where weight is stipulated, this is provided by the manufacturer and we cannot guarantee its accuracy. In the instance where we supply a product different to that advertised, we will happily refund or exchange the item for you.
Custom Colour Program
- Every Ribble CustomColour bike is hand-painted in the UK by our team of skilled professionals, and your paintwork is covered by a 2 year warranty. Our warranty covers manufacturing defects, but does not cover normal wear and tear such as stone chips, wear on heavy-use areas such as the drop-outs; or abrasion caused by the fitment of bags, panniers etc.
- Selecting CustomColour will add to the leadtime of your bike, which is clearly signposted when specifying your bike on our website. Leadtimes may fluctuate, but a CustomColour bike will usually take several weeks longer than a non-custom order for us to fulfil as all bikes are hand-painted in the UK.
- As your CustomColour bike has been painted to your specification and is highly customised, we are unable to accept returns except in the case of a structural manufacturing defect. Please ensure that you are happy with your design prior to placing your order. Our showrooms have all of the colours available to view, and our Live video chat team can also help you discuss your design prior to ordering.
- We cannot guarantee that your hand-painted Ribble bike will be free from cosmetic scratches or non-structural blemishes. Whilst we will make every effort to make sure your bike exceeds your expectations, some imperfections are inherent with the hand-paint process, forming the unique patina of your finished bike.
- Our bikes are designed for use in a variety of situations and terrains. In some applications, such as gravel riding, bike packing or mountain biking, your paint may become chipped or incur some imperfections over time. Should you wish to touch-up your paint, we provide a full range of touch-up colours to match your bike’s design*.
- We understand that sometimes the unexpected does occur, and your bike may be involved in a crash, sustain some damage from being dropped, mounted to a cycle carrier or packed into the boot of a car. We have a full range of touch-up paints available* for all of our designs and colours; and we also have a crash replacement policy if you need to completely replace your bike or frameset. In the first instance, please contact our Customer Service team who will be happy to help you find a solution to any situation not covered by our warranty.
- We advise you to regularly clean and maintain your bike to ensure that your paintwork continues to look its best, and remains within warranty.
- Although usually a rare occurrence, Ribble reserves the right to withdraw colours or designs from sale without prior warning. If your bike order is effected, we will contact you directly to discuss your options.
- Images of CustomColour designs are for illustration purposes only; the final colour may vary slightly from the image displayed.
*Please note the touch-up paints are not available for colour-flip paint, or our Special Edition designs due to the nature of the finish.
Your Email Address
We will communicate with you regarding your order and product purchased using the e-mail address you have provided.
If you create an account or place an order with Ribble Cycles you will be signed up to Ribble Cycles marketing emails.
Your e-mail address will be used for our marketing purposes unless you unsubscribe. It is possible to unsubscribe at any time, via the My Account section of Ribble Cycles. If you do not wish to receive information about our products or services you can unsubscribe by clicking the unsubscribe link, which exists at the bottom of all marketing emails sent by Ribble Cycles, or by managing your subscription status in your account pages on the Ribble Cycles website.
Waste Electrical and Electronic Equipment (WEEE) Regulations
Please see our WEEE page for full details.
How to raise a complaint with the product or service you have received from Ribble Cycles
We aim to provide exceptional service and product quality, but we recognise that we don’t always get it right. If you have an issue with one of our products or service you have received please contact our Customer Service team in the first instance. If the Customer Service team are unable to fully resolve your query, you can request for the issue to be raised with a manager, and ultimately the head of the department. Alternatively, you can email email@example.com. In the extremely rare instance where the Customer Service team is not able to resolve your complaint, the matter will be escalated for resolution to a Director of the business, where a final decision will be made. For any issue relating to a Product Return, please refer to the Returns heading above.
Offers - Terms and Conditions
The price listed in your basket will always be the final sale price.
All prices and descriptions are liable to change without notice.
The delivery charge listed in your basket will always be the final delivery charge.
Should you forget to apply the discount code in your basket we will not add discounts retrospectively.
Promotional Vouchers. Only one voucher can be used against any product; i.e. multiple vouchers may not be used to purchase a single product.
Items which have been purchased in part or full with a promotional voucher will not be accepted for refund or exchange.
Promotional Vouchers can only be used against the specified product or service.
Terms and Conditions for Free Delivery Promotion - Cottages.com x Tour of Britain x Ribble Competition (August 2023)
Eligibility: This free delivery promotion is exclusively available to individuals who have participated in the Cottages.com x TOB x Ribble competition and have received a promotional code via email. This offer is exclusively available to new customers who complete a bicycle purchase on Ribble Cycles' website between September 17, 2023, and November 17, 2023 only.
Exclusions: This promotional code is not valid for the purchase of parts and accessories. It is specifically limited to the acquisition of bicycles.
Geographic Scope: This promotion is applicable for orders within the United Kingdom (UK) only.
Expiry Date: The promotional code is valid until the 17th of November 2023.
Right to Deactivate or Void: Ribble Cycles reserves the right to deactivate or void the promotional code if it is used inappropriately or in violation of these terms and conditions.
By using this promotional code, you acknowledge and agree to abide by these terms and conditions. Ribble Cycles reserves the right to amend or terminate this promotion at its discretion.