Three year warranty for Ribble branded Frames and Forks
At Ribble, we care about every single bike that we make and build and we want you to have confidence when purchasing one of our award-winning frames. That’s why we offer a Three Year Warranty against manufacturing defects to the original purchaser of Ribble branded frame and forks. Read our Warranty terms & conditions below.
Individual, innovative design by creative designers and highly qualified engineers.
Specified by you, and then precisely assembled and tuned by our qualified mechanics in England.
Tried, tested and approved by professional cyclists and industry journalists, worldwide.
Every bike passes a stringent safety and quality checklist before despatch or collection.
The Ribble Three-Year Warranty only applies to Ribble branded frames and forks and Level branded components; any other Ribble branded components are cover by a 1-year manufacturing.
All other components are subject to the manufacturer's warranty, even if packaged or sold with Ribble products. Please refer to the manufacturer’s individual websites for terms and exclusions.
All new Ribble frames and forks and Level branded components are sold with a 3-year manufacturer’s warranty, which covers structural defects in material or manufacturing arising during the course of normal use. The warranty will commence from the date the bike is received by the buyer.
A 3-year warranty is applicable to all Ribble branded frames and forks sold after February 1st 2018. For bikes sold prior to this date, please refer to the warranty terms on the date the bike was originally purchased. Please email us at firstname.lastname@example.org if you are unsure about your original purchase date.
Any other Ribble branded products are sold with a 1-year manufacturer’s warranty, this covers structural defects in material or manufacturing arising during the course of normal use. The warranty will commence from the date the bike is received by the buyer.
Third party components (Shimano, Mavic, Mahle) are covered by the manufacturers warranty and Ribble with look at these in line with their individual terms and conditions. Below are links to the warranty pages for the main suppliers we work with.
The Ribble warranty applies to the original purchaser of the bike only and cannot be extended or transferred to a third party.
Ribble reserves the right to physically inspect any Ribble frame or fork, or any Level Component suspected of being faulty or defective. If a physical inspection of the bike is required, Ribble will only collect the bike from the country it was delivered to. We may ask for images or descriptions of any alleged fault to help us process a warranty claim prior to us asking for the bike or parts to be returned. Any request for additional details is to assist us with the processing of a warranty claim and is not deemed to be in lieu of any physical inspection.
When possible, we will first look to repair or replace any faulty products free of charge in the instance that a manufacturing defect has been identified. Replacements will be offered on a like-for-like basis where the value of the replacement goods will match the value of the faulty goods at the original time of purchase. While we will endeavour to offer an exact replacement, we are not always able to guarantee any replacement products will be an exact aesthetic match for the original in terms of style, colourway or graphics. All of which may change between model years. Replacement goods will be offered based on stock availability at the time of a warranty claim.
This warranty does not cover:
- Components returned to us without an original order number or proof of purchase.
- Components that are second-hand and are not returned by the original purchaser.
- Components returned with the serial number removed, tampered with, damaged or otherwise unreadable.
- Components affected by the following: Normal wear and tear. Cosmetic damage arising over time (i.e. not apparent at the time of purchase). Corrosion. Crash, crush or impact damage. Misuse, neglect.
- Components showing signs of improper care or a lack of reasonable and proper maintenance.
- Components showing signs of incorrect installation of replacement parts, modifications or work carried out by third parties unless agreed in writing by Ribble.
- Consumable items such as gear cables, freehub bodies, inner tubes, brake pads, wheel truing and bearings are non-warrantable items and not covered by this policy.
STARTING A WARRANTY CLAIM
If you suspect your frame, fork, or other Ribble or Level product is presenting with a structural defect, please stop using the product immediately and contact us by email at email@example.com.
In order to process a warranty claim quickly and efficiently, we’ll need a few details about the bike and rider before we can proceed with a claim.
About the rider:
- Contact number
About the bike:
- Order number
- Date of purchase
- Model of frame/fork.
- Frame number
- A brief description of the suspected fault
- One picture of the complete bike
- Three close-up pictures of the suspected fault
- One picture of the frame number (found under the bottom bracket)
Once we have assessed the requested information that has been supplied, we will work with you to ensure that the bike is returned to our Ribble HQ as quickly and efficiently as possible. To facilitate the return of your bike, we can provide you with suitable packaging to safely box the bike for transport. Once the bike is boxed, our customer service team are able to arrange collection of the bike with our carrier partners. Simply let us know where you would like the bike collected from and when, and we will work with you to ensure this happens within reason.
The process of returning a bike under warranty internationally may differ as we may not always be able to arrange collection on your behalf. In this instance, we will offer to refund any postage costs you may incur in returning the bike using your chosen courier; we will request a copy of your postage receipt be emailed to us before a refund can be processed.
Ribble reserve the right to refuse a warranty claim if our terms and conditions have not been met and we will not reimburse the costs for warranty work carried out without prior authorisation from Ribble.
CRASH / OUT OF WARRANTY REPLACEMENT PROGRAM
If, for any reason, the repair or replacement of your Ribble frame or fork is not covered under our warranty, we will offer preferential pricing on replacement frames, forks, and other components to get your bike back on the road. We’ll be happy to discuss the various options available to you.