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  • Delivery

  • UK Delivery Cost and Timescales

    • Bikes and E-bikes: Tracked delivery for £49 per bike (includes a Ribble tool kit). Once despatched, delivery is typically two working days but can vary between models.
    • Framesets: Tracked delivery for £49 per frameset. Once despatched, delivery is typically two working days.
    • Parts and accessories: Standard untracked delivery from £5 and tracked delivery from £7. The current despatch time for parts & accessories is 2-3 working days.
    • Aerosols and flammables: Tracked delivery for £7. Despatch time is 1-2 working days, and the estimated delivery time is 2-5 working days.

  • Overseas Delivery Cost and Timescales

  • Delivery services can vary, depending on your delivery country and the item(s) you order.

    To view your options and any costs, add the items to your basket and click through to the checkout page.

    Please allow the following delivery times:

    • Europe: 3-7 working days
    • Rest of the World: 6-12 working days

  • Bike Delivery

    We are currently experiencing very high levels of demand, therefore our build times are longer than usual as all of our bikes are hand-assembled in the UK. The date that you can expect to receive your bike will be clearly displayed once you select your frame size. If your chosen bike is a pre-order, the ETA will be displayed at this point too. Upon completion of placing your order, you will receive regular communication from our team as to the progress of your build.

    Once your bike has been built you will receive an email to let you know your bike is ready for delivery or collection with details of what happens next. Please allow a further 2 working days for your bike to be delivered to you or the showroom that you have chosen to collect the bike from.

    Standard Delivery

    Standard delivery is available on all parts & accessory orders under 2kg in weight and under £200.00 in value.

    Please note: standard delivery is not available on selected bulky items.

    Tracked Delivery

    Tracked delivery is available on all orders and charges are based on the total weight & value of your order.

    Frame Delivery

    If the frameset you order is in-stock, we will dispatch your order usually within 4 working days. If your chosen frameset is out of stock, you will be shown the in-stock date as you select your size; and your frameset will be dispatched within 4 working days of this date.

    Further Information

    The date that you can expect to receive your bike will be clearly displayed once you select your frame size. If your chosen bike is a pre-order, the ETA will be displayed at this point too.

    When your order is dispatched from our warehouse you will receive a dispatch notification email, this will include your tracking information if you have chosen a tracked service.

    Tracking information may not update until later in the evening of despatch or the next working day. Please allow for this when attempting to track your delivery.

    You can log into your account to view your order and tracking codes on the My Orders page.

    Selected bulky items may incur extra shipping charges. These will be calculated in the basket and at checkout, based on the weight and size of the bulky items.

    Where some product pages detail the weight of a product, this weight does not include the products packaging and shipping materials used to deliver your order.

  • DTI Distance Selling Regulations

  • These Government Department of Trade and Industry regulations entitle you to a 14-day 'cooling off' period which will commence from the date that you receive your purchase from Ribble Cycles. This regulation is to give you the opportunity to examine the goods that you have purchased as you would when buying in a shop.

    If you wish to exercise these rights and cancel your purchase, you should return the goods to Ribble Cycles, 363 Leach Place, Walton Summit Centre, Bamber Bridge, Preston, Lancashire, PR5 8AS, United Kingdom within 14 working days from the date you received the goods.

    You can only cancel your purchase if the goods are returned to us unused, unmarked and in their original packaging. You will not be reimbursed for any postage or carriage costs.

    Click here for more information on returning items to us.

  • Delivery Terms and Conditions

  • Time of delivery as indicated above shall not be of the essence

    We do everything we can to meet the delivery times as stated above. Delivery times may sometimes be affected by factors beyond our control and therefore cannot be guaranteed. We will inform you if we become aware of an unexpected delay. If we fail to meet the specified delivery date you can either cancel your order and receive a full refund, or continue with the order and accept a refund of any delivery charges.

    Should Ribble Cycles be prevented from making any delivery date due to lack or delayed deliveries on the part of its suppliers, or any other event beyond its reasonable control you are entitled to terminate the contract by giving written notice to Ribble Cycles without any compensation or indemnity being due by Ribble Cycles. In any case, Ribble Cycles will be entitled to claim payment of all products already supplied to the customer.

    We reserve the right to terminate any order where we find our carriers are unable to deliver as part of our agreed standard contract terms.

  • Lost Parcels

  • UK: We will only refund/redespatch UK orders that have not been received 15 working days after dispatch.

    OVERSEAS: We will only refund/redespatch overseas orders that have not been received 20 working days after dispatch.

    We reserve the right to increase these delivery times at our discretion e.g. Due to bad weather, at peak times and due to national or international postal disputes.