GoInStore Expert - Clitheroe

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Role: GoInStore Expert

Location: Clitheroe Showroom,

Salary: Dependent upon experience

Full/Part Time Available

The opportunity has arisen for a GoInstore Expert to join our retail team at our Clitheroe showroom. The role will be responsible for the day-to-day operation of our Live Video calls and also live steaming to our online audience. The role will be focused on sales and customer service; with the ideal candidate possessing a personable flair to assist and conversate confidently with customers about our range of products.

Communicating with customers from around the world the ideal person will be enthusiastic, professional and excited about cycling.

Working closely with the central Customer Service team, your role will be focused on Sales, as well as offering expert support and advice pre and post-purchase. The ability to provide industry-leading sales and customer support is essential to the role.

We are seeking a cycling-obsessed team player, with experience of working in retail, ideally within the cycling industry. Mechanical knowledge of bicycles is essential, as is an awareness of current trends and developments within the industry. Having previous experience of product merchandising and POS would be a distinct advantage as you will be responsible for the retail standards in the store.

Essential Experience/Skills

• Retail or Customer Service experience.
• Exceptional customer service skills, with a proven track-record.
• A strong team player and self-starter, used to working collaboratively to problem-solve and provide exceptional service to our customers.
• Strong technical knowledge of bicycles, ideally across multiple disciplines.
• Exemplary written and verbal communication skills, with a keen attention to detail.

Desirable Experience/Skills

• Prior experience of working within the cycle industry
• Working with sales-based targets, with a focus on results.
• New business development experience.
• A keen interest in cycling.

Package & Benefits 

• 28 days holiday including Bank Holidays
• Company pension (3% employer, 5% employee contributions)
• 40% colleague discount
• Cycle-to-work scheme
• Staff partner discounts 
• Branded Uniform available

This role is not Hybrid working, you are based in the Showroom

About us

Buying a bike is something very special, whatever your budget. It is as much of a head purchase as it is a matter for the heart. Every detail from the frame design to gear ratios to wheel choice to colour will be researched.

The Ribble brand is underpinned by our true passion for cycling, our dedication to product innovation and a progressive, digitally-focused multi-channel customer experience. Through our UK-based R&D, design and manufacturing facility, we give our customers a world-class product range specific to their cycling needs. Our custom-built bikes are all hand-assembled by specialist mechanics at our HQ in Preston and are sold all over the world.

Award-winning products have always been at the heart of our brand, so we continue to invest heavily in new product development. We are also continuing to invest in our customer journey, both from a digital and physical perspective, with our team constantly evolving and strengthening the proposition.

Another key factor is we want to make sure the product our customers are riding on is accessible for everyone. We’re extremely excited about the increased enthusiasm for cycling and look forward to taking the Ribble brand into the future with our exciting long-term growth strategy.

We have created a world-class team of authentic, innovative, passionate and tenacious professionals who put our customers at the heart of everything they do. Now is the perfect time to get on board and play a crucial role in the delivery of what is set to be a truly exciting future for us.

Ribble is an equal opportunities employer. All personal details submitted to us will be treated with the strictest of confidence.

Interested? Please send your CV and a covering letter to [email protected]