Showroom Assistant Kent

Location: Kent – Bluewater, UK.

Salary: Dependent upon experience

40 hours per week, rota system, includes weekends

As part of our continued retail success, the opportunity has arisen for a Showroom Assistant to join the retail team at our Bluewater store in Kent.

Our brand-led showroom experience is designed to ensure a smooth customer journey, from viewing the bike, receiving an accurate bike sizing, consultation to ensure that the correct bike and bike components are selected, as well as a helping hand throughout the checkout process.

We are seeking to recruit a new team member who displays the same level of passion and enthusiasm toward cycling, fitness, and the great outdoors that all of the staff here at Ribble possess. With this in mind, we are interested in speaking to candidates that may not necessarily meet all the criteria outlined below but would be prepared to learn quickly, with training being provided by our experienced colleagues.

Working closely with the central Customer Service team, your role will be focused on Sales, as well as offering expert technical support and advice pre and post-purchase to ensure the smooth running of the showroom.

Experience of working in retail, ideally within the cycling industry, as well as mechanical knowledge of bicycles, is ideal, as is an awareness of current trends and developments within the industry.

Having previous experience of product merchandising and POS would be a distinct advantage as you will be responsible for the retail standards within the store.

Essential Experience/Skills

• Retail or Customer Service experience
• Exceptional customer service skills, with a proven track-record
• A strong team player and self-starter, used to working collaboratively to problem-solve and provide exceptional service to our customers
• Strong technical knowledge of bicycles, ideally across multiple disciplines
• Exemplary written and verbal communication skills, with a keen attention to detail

Desirable Experience/Skills

• Prior experience of working within the cycle industry
• Working with sales-based targets, with a focus on results.
• New business development experience.

About Ribble

Ribble Cycles is an established global online retailer of cycles, cycle parts and accessories. Cycling has been bringing people together at Ribble Cycles for over 100 years. For the last century we have inspired thousands of people to take to the open roads on our custom-built bikes and our team of expert, dedicated and committed staff continue to make this happen. Our award-winning range of Ribble bikes are all hand assembled at our premises in the beautiful Ribble Valley and sold all over the world.

Ribble Cycles is going from strength to strength and is in the process of implementing an exciting long term growth strategy that will further position the Ribble brand and business as a market leader in the premium bicycle market.

Interested? Please send your CV and a covering letter to Martin Stacey