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Systems Administrator

Location: Ribble Cycles, Walton Summit Centre, Preston.

Salary: £18,000 - £21,000

Job Type Full time

The role of Systems Administrator is to provide end user IT administration and support for staff across all regions and assisting with IT Operational tasks to maintain a high level of service continuity.

You will be responsible for efficiently dealing with end user issues and requests raised by staff, these include but not limited to; building end users workstations, asset management, resolving configuration issues, administrating user accounts, installing software, supporting users with internal systems, supporting office peripheral equipment, helping users with Office 365 products and networking issues.


  • Provide first line support and resolving problems to the end user’s satisfaction
  • Working alongside our MSP to support users and assist with maintenance
  • Monitor, managing and communicate with end users, prioritizing tickets based on FIFO and priority level
  • Investigate issues, research solutions, implement and document within the Support Wiki
  • Understand standard desktop environment, seek ways to improve and raise for reviews
  • Document internal procedures through the Support Wiki
  • Assists with onboarding of new users which includes basic guidance and training where required
  • Conduct periodic DR and security assessments following through with recommendations and user training
  • Spec, Install, test and configure new workstations, peripheral equipment and software
  • Maintain inventory of all equipment, software and software licenses
  • Reports issues to the MSP service desk for escalation
  • Manage changes, moves, adds, deletions for Users and Computers within Active Directory
  • Perform timely workstation hardware and software upgrades as required
  • Assist with MSP patching to workstations and servers during agreed maintenance windows
  • Validate overnight tasks and investigate where failures are reported
  • Investigate common tickets and seek ways to reduce or remove repeating ticket types
  • Support monitoring of services using current tools and be alert to issues and reactive to problems


  • Associate degree in Systems Administration, IT-related program preferred. An equivalent combination of education and experience will be considered
  • A minimum of 1 years of related experience


  • Investigate and resolve mindset
  • Completer finisher approach to tasks
  • Strong written and verbal communication skills in English
  • Ability to work both independently with minimal supervision, and as part of a team
  • Security-oriented mindset
  • Patient and calm when dealing with end users
  • Able to communicate concisely and competently, handling matters with the appropriate level of judgement and sensitivity

Technical Knowledge and Experience

  • Working knowledge of Microsoft Windows client and server platforms and services including Active Directory services
  • Working knowledge of Android and iOS
  • Working knowledge of Microsoft Office 365 and administrative tools
  • Basic understanding of TCP/IP networking and common services/protocols including basic routing/switching concepts, DNS, DHCP, HTTP(s)
  • Worked in a similar IT Support or Helpdesk role

Advantageous Skillsets

  • Experience with Elucid or other ERP software
  • Developing with SQL, PHP, HTML, CSS & using API’s
  • Experience with IIS, SSMS and SSRS

About Ribble

Ribble Cycles is an established global online retailer of cycles, cycle parts and accessories. Cycling has been bringing people together at Ribble Cycles for over 100 years. For the last century we have inspired thousands of people to take to the open roads on our custom-built bikes and our team of expert, dedicated and committed staff continue to make this happen. Our award-winning range of Ribble bikes are all hand assembled at our premises in the beautiful Ribble Valley and sold all over the world.

Ribble Cycles is going from strength to strength and is in the process of implementing an exciting long term growth strategy that will further position the Ribble brand and business as a market leader in the premium bicycle market.

Interested? Please send your CV and a covering letter to [email protected]