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  • Showroom Manager


  • Title: Showroom Manager

    Job Location: Leeds, UK

    Reports to: Head of Customer Experience

    Salary: £30,000 per annum

    Job Type: Full Time

    Contract Type: Fixed-term, 6 months (This role is initially fixed-term for six months, with the possibility of conversion to a permanent position depending on business requirements)

    Working Pattern: 40 hours per week, worked across a rota aligned to showroom opening hours.

  • ABOUT RIBBLE

    Ribble Cycles is the UK’s leading premium bike brand with a heritage of innovation, performance, and design excellence. We engineer and manufacture world-class bicycles in the UK, delivering cutting-edge technology and superior craftsmanship to passionate riders globally. Working at Ribble means joining a team that lives and breathes bikes. We create products for real riders and how they ride, shaped by British roads, weather and grit. As the original outlier, our heritage runs deep, but our focus is always looking ahead. Our purpose is simple: to inspire more riders and more adventures.

    THE ROLE

    This is your chance to shape the customer experience for one of the UK’s most exciting cycling brands. If you’re a natural leader with a passion for people and performance, we want you on our team.

    As the Showroom Manager, you’ll lead your team in setting the standard for service, sales and brand experience. You’ll inspire your team, engage riders at every level and turn interest into action. From those who know exactly what they want to riders chasing their next performance build or discovering Ribble for the first time, you’ll guide every decision with expert advice and a rider-first approach. You will coordinate daily operations, and make sure every interaction feels unmistakably Ribble. From pre-purchase advice to post-purchase support, you will handle escalations, drive service recovery and keep the experience seamless.

    During quieter periods, you will ensure the team supports digital service through email, video and call-backs. You will track CSAT and SLA performance, share insights with HQ and build local relationships that put Ribble at the heart of the community.

    KEY RESPONSIBILITIES

    • Lead, motivate and develop a team to deliver outstanding service and achieve sales targets.
    • Manage daily operations, staffing and scheduling to ensure readiness and operational excellence.
    • Drive sales performance and ensure every customer receives expert advice and a premium experience from first contact to handover.
    • Oversee in-store collections and handovers, maintaining high presentation standards and a seamless journey.
    • Handle escalations and service issues, working with Customer Service teams to deliver timely resolutions.
    • Collaborate with the CS Manager to maintain service standards, tone of voice and resolution quality across all channels.
    • Ensure the team supports digital service coverage via email, video and call-back during quieter periods.
    • Monitor CSAT and SLA performance, sharing insights and improvement opportunities with HQ.
    • Act as a regional hub lead, supporting service quality across local partners including Service OutPosts and bike fitters.
    • Build partnerships with local businesses and cycling organisations to grow Ribble’s presence in the region.

    Key Performance Indicators

    • Showroom sales performance and conversion rate.
    • Customer Satisfaction (CSAT) scores for showroom and regional service interactions.
    • Service quality and SLA performance across the team.
    • Staff engagement, development and retention.
    • Local partnership and engagement activity.

    ABOUT YOU

    Essential skills and experience

    • Proven experience in retail management with a track record of driving sales and service excellence.
    • Strong leadership and people-development skills, with the ability to coach and inspire a high-performing team.
    • Excellent customer service and communication skills, both in person and digitally.
    • Confidence in decision-making and resolving customer issues independently.
    • Organised, proactive and detail-focused, with the ability to balance commercial and customer priorities.
      Desirable skills and experience
    • Strong technical understanding of bikes and components across multiple disciplines.
    • Experience using CRM, ticketing or digital retail platforms such as Freshdesk or Shopify.
    • Understanding of customer satisfaction and performance metrics including CSAT and SLA.
    • Experience working with external service or retail partners.

    BENEFITS

    • 25 days holiday plus UK bank holidays (pro-rated for part time)
    • 40% colleague discount
    • 10% Friends & Family discount
    • Cycle to Work scheme
    • Pension scheme
    • Company sick pay
    • Enhanced maternity and paternity pay
    • Employee Assistance Programme (EAP) – access to free, independent and confidential support, including 24/7 counselling and virtual GP services
    • Monthly recognition scheme
    • Cycling industry discounts and perks

    HOW TO APPLY

    If this sounds like the role for you we’d love to hear from you. Please send us your CV and a short covering letter to Jobs At Ribble telling us a bit about your experience and why you are interested in joining the Ribble team.

    Ribble Cycles is an equal opportunities employer. We welcome applications from all backgrounds and are committed to creating an inclusive workplace. If you require any reasonable adjustments during the recruitment process, please let us know. You must have the right to work in the UK to apply for this role.