After Sales Account Manager

Location: Preston, UK

Salary: Competitive

We are currently seeking an experienced After Sales Account Manager to join our successful After-Sales Team.

As an After Sales Account Manager, you will be responsible for delivering the exceptional post-despatch experience that our customers expect, effectively managing their relationship, ensuring that any technical, maintenance, upgrade and lifestyle queries are proactively answered in order to enhance our customer's overall Ribble journey.

To succeed in this role, you need to be enthusiastic, organised, possess excellent communication skills and be able to use your own initiative in order to resolve complex customer queries.

A minimum of 3 years Bike Industry experience is required for this role, along with a high degree of bike mechanical/technical knowledge, ideally in a customer-facing environment.

Key Areas of Responsibility Include:

• Making Outbound Contact to Build & Manage Post-Despatch Relationships.
• Resolving Post-Despatch Technical, Maintenance & Set Up Queries.
• Point of Contact For Existing Customer Queries.
• Organisation & Management of Existing Customer Portfolio.
• Inbound Sales, Retention & Upsell To New & Existing Customers.
• Internal Stakeholder Engagement.
• Technical/Mechanical Mentoring of Less Technically Adept Members of Staff.
• Market & Customer Journey Research.

Skills and Experience Required:

• Minimum 3 Years Bike Industry Experience.
• Excellent Bike Technical/Mechanical Knowledge.
• Experience In Customer Service/Sales/Engagement Essential.
• Excellent Communication Skills.
• Proficient In All Microsoft & Telecommunication Applications.
• Ability To Build & Nurture Excellent Working Relationships Both Internally & Externally.

About Ribble

Ribble Cycles is a historical and long-established global online retailer of cycles, cycle parts and accessories. Since 1897 we have been inspiring thousands of people to take to the open roads on our custom-built bikes, and our team of expert, dedicated and committed staff continue to make this happen every single day. Our award-winning range of Ribble bikes are all hand-assembled by specialist mechanics at our HQ in Preston and are sold all over the world.

Here at Ribble Cycles, we are going from strength to strength. We are currently in the process of implementing an exciting long-term growth strategy that will further position the Ribble brand as a market leader in the premium bicycle market. Now is the perfect time to get on board and have the opportunity to play a crucial role in the delivery of what is set to be a truly exciting year for us.

We have created a world-class team of professionals who put our customers at the heart of everything they do, and you could be an essential and esteemed part of it. All personal details submitted to us will be treated with the strictest of confidence.

Interested? Please send your CV and a covering letter to [email protected]