• Home | Help Centre | Live In-Store Experts

  • Live In-Store Experts

    Get straight-talking advice, rider to rider.

  • Can’t make it to a Ribble showroom? No problem. Book a free one-to-one call and chat with a real rider who knows their stuff. Choose a WhatsApp video call or a normal phone call and get straight, honest advice on bikes, kit, sizing or your next upgrade. You’ll get the same expert help you’d expect in-store, all from the comfort of home.

  • Schedule Your One-to-One Call

  • How it works

  • Book your call

    Use the calendar above to choose a time that suits you. Pick a one way WhatsApp video call or a standard phone call. You can also tell us what you would like to chat about so we can prepare the right advice.


  • We will confirm and remind you

    After booking, you will receive a confirmation email and a calendar invite. We will also send a reminder 15 minutes before your appointment.


  • We will call you at your chosen time

    Appointments usually take around 5 to 10 minutes. We will call you on the number you provided. If you have booked a video call, we will switch our camera on once the call is connected. You do not need to turn your camera on unless you want to. Expect clear guidance, live product demos and honest advice from real riders.



  • WHEN WE'RE AVAILABLE

  • Our experts are ready to help seven days a week. Check the calendar above for live availability, but here’s when we’re usually online (UK time):

    • Mon–Fri: 9 am – 8 pm
    • Sat: 9 am – 6 pm
    • Sun: 11 am – 5 pm


  • FREQUENTLY ASKED QUESTIONS

    • Will I be viewable during the call?

      Only if you want to be. We’ll call you at your appointment time and switch our camera on once the call connects so you can see us and any product demos. Your camera stays off unless you choose to turn it on.

    • What can I use this service for?

      Anything related to choosing your next bike. Our experts can walk you through specs, sizing, model comparisons, and live product demonstrations.

    • Do I need to share any personal details?

      We only ask for the basics needed to book your appointment: your name, email address and phone number. You can also add any extra information that might help us prepare, but that’s completely optional.

    • Can I use this service to check an existing order?

      This service is focused on sales support and bike advice. To track an order, please head to My Account > My Orders where you can see the latest updates on your purchase.

      If you need more help with deliveries, returns or order queries, you’ll find full guidance in our Order Support section of the Help Centre.

    • Do I need WhatsApp installed?

      If you choose a WhatsApp video call, you will need the WhatsApp app on your phone. If you prefer a standard call, choose the phone call option when booking.

    • Is the service available in different languages?

      We are offering this service in English only at the moment.



  • Feedback from our riders

  • Great interaction! Thanks for having this as a comms option it really helps calling from the USA to see live the bikes/details we are discussing.
  • Answered all my questions! It was like going to a store but without the hassle of getting there! T'was great!
  • Good way to get a bit of first hand information before travelling to store. I like it.