How do I select the power assist level?
There is an easy to use button on the top tube that enables you to set the level of assist that you require and which also displays the battery charge remaining.
Do I need to pedal to ride this e-bike?
Yes, our e-bikes are pedal assisted models which require rider input at all times.
I’m worried that I won’t have full control over the bike?
There’s no need to worry, being a pedal assisted model means you are in full control at all times. When a power assist level is selected the motor simply provides a little extra boost whilst you pedal and does not take over.
Do I need tax, insurance or a licence to ride the ebikes?
No, pedal assisted electric bikes do not require you to hold a valid driver’s licence, pay tax or take out insurance.
How do I charge the battery?
To charge the battery you simply plug the bike into a household socket using the supplied charger and cable. (The optional range extender can also charge the main battery whilst you are on the move).
Can I ride this in the wet?
The bike and propulsion system are fully weather proof so can be ridden in all weather conditions.
Can this bike be purchased on a cycle to work scheme?
Yes, all ebikes can be purchased through all the major cycle to work scheme providers. The government have even abolished the £1000 limit making obtaining an ebike on cycle to work more beneficial than ever.
How fast can I go on the CGR AL e?
The ebikemotion X35 power assist system offers assistance up to 15mph, at which point (by law, as with all e bikes in the UK) the assistance cuts out. If you drop back below 15mph then they system will re-engage until such time as you turn the assistance off.
What range can I expect from the bike?
Range is affected by a number of factors including rider weight, terrain and temperature. A rider of 90kgs on a varied route including climbs, descents and flats can expect and average distance of 60-80 miles when using maximum assistance.
Will my pannier rack fit?
The CGR AL e has mounts for the fitting of a rear pannier rack.
What type of axles does the CGR AL e have?
The ebikemotion system requires a bolt on fitting rear wheel, the front is a standard 12 x 100mm bolt thru axle.
Is the bike supplied with pedals?
No, we do not supply pedals with this bike, a selection of pedals are available to order with the bike.
How heavy is the bike?
With SRAM Apex 1x and in a size Medium it weighs in at approx 13.5kgs making it one of the lightest e bike ranges in the world. We also make the lightest e road bikes in the world.
Can the battery be removed?
Yes, the battery can be accessed through the bottom bracket. The press fit bottom bracket has to be removed first to facilitate this removal.
What if I get a puncture?
Simply disconnect the cable to the rear wheel motor by unclipping the connector on the chainstay. Then, using an 8mm allen key to loosen the nuts on the rear axle, then reverse the process when the puncture has been repaired.
What's the warranty of the bike?
The frame is covered against manufacturing defects for a period of 3 years. All other parts are covered by the manufacturer's standard warranty.