Can I ride this in the wet?
The electric components used on our e-bikes are IP54 rated. They can be used in inclement weather conditions and are protected against splashing, but not against full immersion or when subjected to pressurised water from a hose pipe or jet wash.
When transporting the bike outside of a vehicle, a waterproof cover should be utilised to protect the electronic components from water damage during such transportation. As with any bike, we recommend thoroughly cleaning and
drying the bike after any wet weather ride to ensure the peak performance of your bike.
Is it possible to test ride the bike?
You can test-ride any of our e-bikes and receive expert buying advice at our flagship Clitheroe showroom. Please contact the showroom in advance so that we can ensure that any suitable bikes you wish to test are available for your visit. During the summer months, we also host demo events across the UK. For details of the dates and timings of these events, please refer to our events page.
Alternatively, you can hire the e-bike from E-Venture Bikes in Keswick; the rental cost will then be deducted from your purchase should you decide to buy one of our e-bikes.
Can this bike be purchased on a Cycle to Work scheme?
All e-bikes can be purchased through all major Cycle to Work scheme providers. The government has even abolished the £1000 limit, making obtaining an e-bike on Cycle to Work more beneficial than ever.
How fast can I go on the CGR AL e?
The MAHLE X35 power assist system provides assistance up to 15mph, at which point (by law, as with all e-bikes in the UK) the assistance cuts out. If you drop back below 15mph, the system will re-engage until you turn it off.
What range can I expect from the bike?
The battery range of the CGR AL e depends on several factors, including rider weight, route profile and temperature. A rider of 90kg on a varied route, including climbs, descents and flats, can expect an approximate range of up to 60 miles. An
optional range extender is also available for all of our e-bikes, effectively doubling the bike's available range.
Will my pannier rack fit?
The CGR AL e includes integrated mounts for a rear pannier rack.
What size tyres can be fitted?
There is clearance for 650b x 48mm or 700c x 45mm tyres without mudguards or 40mm with guards fitted.
What type of axles does the CGR AL e have?
The MAHLE SmartBike system requires a bolt-on fitting rear wheel; the front is a 100/120/M12*P1.5 bolt-thru axle.
Is the bike supplied with pedals?
No, we do not supply pedals with this bike; a selection of pedals is available to order with the bike.
How heavy is the bike?
A medium-sized frame fitted with SRAM Apex weighs approximately 13.5kgs, making it one of the lightest e-bikes of its type in the world. We also make the lightest range of e-road bikes in the world.
Can the battery be removed?
The battery can be accessed through the bottom bracket. The press-fit bottom bracket has to be removed first to facilitate this removal.
What is the life expectancy of the battery?
The battery can reach up to 500 charging cycles while retaining up to 90% of its capacity, as long as its care and maintenance are adequate. Please refer to our battery care blog for our top tips and recommendations to maximise battery life. Use only the original MAHLE charger supplied with your bike.
What if I get a puncture?
Simply disconnect the cable to the rear wheel motor by unclipping the connector on the chainstay. Then, use an 8mm Allen key to loosen the nuts on the rear axle, and reverse the process when the puncture has been repaired.
What's the bike's warranty?
The frame is warranted against manufacturing defects for a period of 3-years. All other parts are covered by the manufacturer's standard warranty. The MAHLE system carries a 2-year warranty.
