Can I ride this in the wet?
The electric components used on our e-bikes are IP54 rated. They can be used in inclement weather conditions and are protected against splashing, but not against full immersion or when subjected to pressurised water from a hose pipe or jet wash. When transporting the bike on the outside of a vehicle a waterproof cover should be utilised to ensure the protection of the electronic components from water damage during such transportation. As with any bike, we recommend thoroughly cleaning and drying the bike after any wet weather ride to ensure the peak performance of your bike.
Can this bike be purchased on a cycle to work scheme?
Yes, all ebikes can be purchased through all the major cycle to work scheme providers. The government have even abolished the £1000 limit making obtaining an ebike on cycle to work more beneficial than ever.
How fast can I go on the CGR AL e?
The ebikemotion X35 power assist system offers assistance up to 15mph, at which point (by law, as with all e bikes in the UK) the assistance cuts out. If you drop back below 15mph then they system will re-engage until such time as you turn the assistance off.
What range can I expect from the bike?
The battery range of the CGR AL e depends on a number of factors including rider weight, route profile and temperature. A rider of 90kg, on a varied route including climbs, descents and flats using the low power setting can expect an average range of up to 60 miles. An optional range extender is also available for all of our e-bikes, which effectively doubles the bikes available range.
Will my pannier rack fit?
The CGR AL e has mounts for the fitting of a rear pannier rack.
What size tyres can be fitted?
There is clearance for tyres up to 45mm in width without mudguards or 40mm with guards fitted.
What type of axles does the CGR AL e have?
The ebikemotion system requires a bolt on fitting rear wheel, the front is a standard 12 x 100mm bolt thru axle.
Is the bike supplied with pedals?
No, we do not supply pedals with this bike, a selection of pedals are available to order with the bike.
How heavy is the bike?
With SRAM Apex 1x and in a size Medium it weighs in at approx 13.5kgs making it one of the lightest e bike ranges in the world. We also make the lightest e road bikes in the world.
Can the battery be removed?
Yes, the battery can be accessed through the bottom bracket. The press fit bottom bracket has to be removed first to facilitate this removal.
What is the life expectancy of the battery?
The battery can reach up to 500 charging cycles while still retaining up to 90% of its capacity as long as its care and maintenance are adequate. For maximum efficiency, it is important to maintain a battery charge of between 20-80% of its total capacity. Charging the battery to 100% capacity from fully depleted is one complete charging cycle. Similarly, topping up the battery from 80-100% five times amounts to one complete charging cycle. If you are not going to be using your bike for a period of time you should always ensure that it is stored in a dry environment (out of direct sunlight) with a charge level of between 40-50%. A full charge should also be carried out every 2 months. Take care not to leave the charger connected to the bike continuously, doing so could accelerate the degradation of battery life. Ideally, the charger should not be connected for more than 5 hours at a time. Use only the original Ebikemotion charger supplied with your bike.
What if I get a puncture?
Simply disconnect the cable to the rear wheel motor by unclipping the connector on the chainstay. Then, using an 8mm allen key to loosen the nuts on the rear axle, then reverse the process when the puncture has been repaired.
What's the warranty of the bike?
The frame has a 3-year warranty against manufacturing defects. All other parts are covered by the manufacturer's standard warranty. The Ebikemotion system is covered against manufacturing defects for a period of 2-years.