Ribble CustomColour Term and Conditions

• Every Ribble CustomColour bike is hand-painted in the UK by our team of skilled professionals, and your paintwork is covered by a 2 year warranty. Our warranty covers manufacturing defects, but does not cover normal wear and tear such as stone chips, wear on heavy-use areas such as the drop-outs; or abrasion caused by the fitment of bags, panniers etc.
• Selecting CustomColour will add to the leadtime of your bike, which is clearly signposted when specifying your bike on our website. Leadtimes may fluctuate, but a CustomColour bike will usually take several weeks longer than a non-custom order for us to fulfil as all bikes are hand-painted in the UK.
• As your CustomColour bike has been painted to your specification and is highly customised, we are unable to accept returns except in the case of a structural manufacturing defect. Please ensure that you are happy with your design prior to placing your order. Our showrooms have all of the colours available to view, and our Live video chat team can also help you discuss your design prior to ordering.
• We cannot guarantee that your hand-painted Ribble bike will be free from cosmetic scratches or non-structural blemishes. Whilst we will make every effort to make sure your bike exceeds your expectations, some imperfections are inherent with the hand-paint process, forming the unique patina of your finished bike.
• Our bikes are designed for use in a variety of situations and terrains. In some applications, such as gravel riding, bike packing or mountain biking, your paint may become chipped or incur some imperfections over time. Should you wish to touch-up your paint, we provide a full range of touch-up colours to match your bike’s design*.
• We understand that sometimes the unexpected does occur, and your bike may be involved in a crash, sustain some damage from being dropped, mounted to a cycle carrier or packed into the boot of a car. We have a full range of touch-up paints available* for all of our designs and colours; and we also have a crash replacement policy if you need to completely replace your bike or frameset. In the first instance, please contact our Customer Service team who will be happy to help you find a solution to any situation not covered by our warranty.
• We advise you to regularly clean and maintain your bike to ensure that your paintwork continues to look its best, and remains within warranty.
• Although usually a rare occurrence, Ribble reserves the right to withdraw colours or designs from sale without prior warning. If your bike order is effected, we will contact you directly to discuss your options.

*Please note the touch-up paints are not available for colour-flip paint, or our Special Edition designs due to the nature of the finish.