MAHLE SmartBike app for e-bikes – The Ribble guide

Friday, April 29, 2022

The MAHLE SmartBike System App for e-bikes is a must-have for all Ribble e-bike owners. This invaluable tool raises the interaction between bike and rider to a whole new level. Letting you keep track of everything from charge status to training data and performance analysis. Read on to find out how to turn your smart device into a dedicated training tool for your Ribble e-bike.

The MAHLE SmartBike systems app allows Ribble e-bike owners to keep track of the performance of both bike and rider in real-time. In addition to providing key data about the bike’s systems, it’s also capable of recording your ride data. So, you can optimise your training programs and view route data after each and every ride.

To help you get the most out of your Ribble e-bike, we’ve put together this guide on some of the key features that will transform your e-bike riding experience. The app is compatible with all of the e-bikes in our range.

Connecting to the MAHLE SmartBike Systems app

Firstly, you will need to download the app from the Apple Store or Google Play Store for Android. Upon opening the app you will then be asked to enter your email address and password. If you have previously registered with the older ebikemotion app you will still need to register.

Once you have successfully registered, the app will automatically provide you with a LINK MY SMARTBIKE option (pictured). BEFORE you click the link, please ensure the following;

  1. the bike is switched on and you are in close proximity to it.
  2. you have Bluetooth enabled on your phone.

Key Functions

Power Assistance Levels

There are 3 levels of power assistance for you to choose from. Each offers a set amount of torque as a percentage of the total amount per level. Open up the motor map menu in the app settings and you can select 1 of 3 cycle modes. Eco, Urban and Sport will each offer a slightly different configuration on how much power is offered at each assistance level.

Or you could select the Custom option and set each assistance level to exactly how you prefer it.

Why would this be useful? Well, let’s say, for example, you find that the Medium (level 2) assistance setting is providing slightly too much assistance. You could lower the amount of assistance offered slightly. Each setting offers between 30% and 100% of a set percentage of the total power output.

It’s important to note that you can’t raise the assistance of each power setting beyond 100% nor drop it below 30%. The beauty of this system is that you are fully in control of how much assistance is offered at all times. We fully advise new bike owners to experiment with the settings for each level to find what works for them.

Fault diagnosis

One of the key functions of the app for e-bikes is fault diagnosis. This is another reason why we think this companion app is such an essential tool for any Ribble e-bike owner. Should an error occur with the system, the app will display an error code. Simply contact us, quote the code, and we can check to see what this refers to and how we can resolve the issue. Should it be necessary, we can also contact Ebikemotion who can remotely log into the bike and assist with resolving the issue.  

Heart Rate Functionality

To take advantage of the heart rate functionality, you will first need to link the app to a compatible heart rate device. It is worth noting that the app is only compatible with heart rate monitors that have Bluetooth 4.0 protocols. Similarly, any heart rate transmitter chest belts must be Bluetooth (BLE) or dual Bluetooth/Ant+ enabled. Devices that are Ant+ only are NOT supported.

In a similar vein, smartwatches are incompatible with the app if you require heart rate functionality. Apple watches can be connected and will show ride data, but NOT heart rate. If you need advice on compatible belts please contact us.

To activate the heart rate function;

  • Open the settings menu.
  • Select the Pulsometer option and follow the instructions.

Within this menu, there is also a very neat feature. You can specify a maximum heart rate limit and when this threshold is reached the motor will automatically kick in to provide assistance. This is especially handy for riders with underlying health issues who may have been warned not to exceed a certain heart rate.

In Ride Information

With the app, you have a wealth of ride information at your fingertips. Turning your smartphone into the ultimate cycle computer that includes the following functions.

  • Speed
  • Distance
  • Time
  • Battery remaining
  • Available range – at the current assistance level
  • Heart rate info

Training data & activities

Clicking on the stopwatch icon opens up the activities section of the app. Here you can review the data from previous rides and optimise your training programs by recording, displaying and analysing various parameters. These include gradient, heart rate, and measured times amongst others.

GPS Navigation

Though this is not currently offered further development of the app will provide GPS navigation aids. Turn by turn navigation and the available range displayed as an on-screen map should be some of the exciting new developments from MAHLE.

Got a new Ribble e-bike and want more assistance with how exactly it works. We’ve got you covered with our in-depth e-bike operation guide.

Looking for inspirational places to ride? Why not take on the Five Ferries Island Hopping Challenge like Jane. Read her story here.

Ex-pro rider Helen Wyman amasses 10x national and 2 x European titles during her career. But why did she turn to an e-bike? Find out here.


Sally Wells says:

Got called away whilst my bike was charging and now got a pink flashing light. I’m told this is good because the fault ( #193) is known and all I have to do is contact you and you’ll tell me what to do. However this is only if I want to use my bike during office hours otherwise there is no one to tell me how to sort it so tough if you need it tonight or before 9 am!
Mahle has been nothing but trouble since it was “ updated”

Tuesday, June 7, 2022

Alan Gray says:

Hi Sally,
I’m afraid we are only able to supply assistance during our business hours. As with any device that uses a Li-Ion battery you should avoid overcharging it in all instances. Error 193 means the battery is overcharged, to cure this, simply connect the bike to the companion app and leave both running for a length of time. The battery will gradually discharge and revert back to normal. It’s definitely worth setting a reminder to unplug the charger or employ a smart plug that switches off automatically and can even be operated from your smartphone.
Best Regards
[email protected]

Wednesday, June 8, 2022


Hi. Ive used the app a few times and im impressed. My only gripe is the battery life of my phone when using the app. Its about 2 hours max, especially when using the HR monitor. Has anyone any comments?

Thursday, May 12, 2022

Michael Ward says:

Is there any way of adding average speed to the app dashboard? Would be very useful

Thursday, May 5, 2022

Alan Gray says:

Hi Michael,
Thanks for getting in touch,
The app itself is actually unfinished. MAHLE has just released the current version of the app to tide people over until the fully developed app is finished As part of this process, MAHLE will be adding much more functionality to both the app itself and the dashboard. This should include the on-screen navigation that the previous app proffered and much, more more. We expect the fully developed app to be available to e-bike owners in the next couple of months.
I hope this helps
[email protected]

Thursday, May 5, 2022

Alan McDonald says:

Hi, I have a endurance SLe. When I pair my bike with the app, I get a message saying that there isn’t a pulse meter paired, giving me the option to pair one. What it doesn’t do is give me the option not to pair one, and I am left with an irritating screen asking me to pair a Pulsmeter, how do I turn this off?

Wednesday, May 4, 2022

Alan Gray says:

Hi Alan,
Thanks for forgetting in touch,
Sadly I am unable to provide technical assistance of this type, however, I have forwarded your message to the aftersales team who will contact you directly.
Best Regards
[email protected]

Thursday, May 5, 2022

Derek Saddington says:

Hi there, I have a CGR ALe and I’ve just bought the Pulsarone display/controller because I really don’t like the iWoc single button controller on the top tube. My problem is that it doesn’t work very reliably and changing power levels is a bit hit and miss. It would seem that I might need to upgrade the firmware of the x35 system, how does one find out which firmware is installed and how do I update it?

Saturday, November 6, 2021

Alan Gray says:

Hi Derek,
Thanks for getting in touch. Such technical information is, I’m afraid, beyond my area of expertise and is something that is best directed to our customer service team. Therefore, I shall forward your message to customer service who will assist you with obtaining the information that you require.
Best Regards
Team Ribble

Monday, November 8, 2021

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